Return and Refund Policy

The return policy window for orders placed through Century Performance Center, Inc., lasts 30 days. After 30 days from the purchase date, we will not authorize or accept returned goods for a refund or exchange.

Please review our return policies thoroughly.

To be eligible for a return, your item must be unused, and in the same condition, it was received. All items must be returned in their original packaging.

Non-returnable goods include special order and non-stock items, closeout and overstock products, electronic components, chemicals, sealers, hazardous materials, flammable liquids, gases, batteries, and containers of such substances, which cannot be returned. Also, any opened or installed electrical components (including, but not limited to, ignition modules, condensers, ignition controls and amplifiers, air compressors, electric pumps/starters/solenoids, etc.), damaged goods (not related to shipping), or warranty items cannot be returned.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* CD, DVD, or software that has been opened
* Any product determined upon inspection to have been installed or an installation attempt.

To complete your return, we require a receipt or proof of purchase.

Please do not return any goods to the product manufacturer unless otherwise directed in writing.

There are certain situations where only partial refunds are granted (if applicable)
* Books with obvious signs of use
* Any item not in its original condition that is damaged or missing parts for reasons not due to our error.
* All items are subject to a 30% restocking fee.

Refunds (if applicable)

• Once we have received and inspected the returned item(s), we will respond by email to acknowledge receipt and the inspection results. The email will include the determination of whether the refund or exchange has been approved or rejected.
• Refunds will be denied if damaged, opened, deemed installed, not in original packaging, or after the 30-day return window.
• If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a reasonable amount of days. It is typical for issuing banks to take a few days to process and apply the refund to the account.
• In some situations, a refund to the original payment method is impossible. If so, we will issue a company check and mail it to the customer. Examples include a closed bank account or changes to credit card information.
• The refund amount is determined by the original invoice amount and any deductions listed below, including incurred shipping costs and credit card or bank processing fees.

Late or missing refunds (if applicable)

• If you have not received a refund, recheck your bank account to verify whether the credit has been posted.
• If not, contact the issuing bank or credit card company. Some financial institutions are slow to post refunds.
• If you have followed these steps and have not received the refund after 14 days, please contact us at [email protected].

Sale items (if applicable): Only regular-priced items are eligible for refunds; unfortunately, sale items, including closeout and overstock items, cannot be returned. All sales are final for closeout and overstock items.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If a request to return a product requires an exchange for the same item, email us at [email protected] to receive a returned goods authorization (RGA).

If you request an exchange for a different product, please call us at (775) 746-4887 during regular business hours to discuss your needs.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, you will receive a gift certificate code.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping
When returning an item, the customer is responsible for all shipping costs. Shipping charges are non-refundable.

Once a return is authorized, the shipping costs incurred by CENTURY PERFORMANCE CENTER, INC. to deliver the original order are debited from the return total. This includes the costs incurred for free shipping promotions. An order that receives free shipping and/or has met the free shipping order minimum will have the incurred shipping costs deducted from the refund amount. Example: An order meets the free shipping threshold of $250.00 USD, but the shipping costs incurred were $25.00. The $25.00 would be deducted from the refund amount.

If the customer has requested and received approval to exchange an item, the customer is responsible for return shipping costs. Shipping costs will be added to the exchange or replacement order.

It is recommended that any returned goods be shipped using a trackable service and that shipping insurance be purchased. CENTURY PERFORMANCE CENTER, INC. does not guarantee that we will receive your returned goods. The customer is responsible for any shipping-related damages to returned goods, which could void any potential refund.

Credit Card Processing Fees:

We have had to change our refund policies due to changes in policies from credit card companies, banks, financial institutions, and credit card processors. Financial institutions no longer refund merchant processing fees to the merchant for returned or canceled orders. In response, CENTURY PERFORMANCE CENTER, INC. will not absorb these costs.

Merchant Fees incurred for accepting credit or debit card payments will be deducted from the eligible refund amount. These fees vary based on the type of credit or debit card, the issuing bank, the customer’s location, and other factors. Merchant fees range between 1.0% and 5.0% of the original order total. The incurred costs will be listed on the credit note for the return.

Restocking Fee
All returns are subject to a 30% restocking fee. The restock fee is deducted from the total of the original order.

Returned Goods Authorization (RGA) Number
RGA numbers are required on all returns. Return shipments will be refused without a RGA number. You can initiate a return authorization within your online account or call customer service at (775) 746-4887 to receive return instructions and the required RGA number.

Denied Refunds or Exchanges:

If a customer’s product return is rejected, we will retain the goods until the customer decides on intent. The customer has two options: either pay for the shipping costs to return the goods to the said customer or release the items to CENTURY PERFORMANCE CENTER, INC. We will determine what to do with the returned goods at our discretion.

If a product exchange is rejected upon inspection of the returned goods, we must discuss options with the customer.