At the top and bottom of every page are links to the My Account page. If this your first time visiting our website you have the option to create an account. Creating an account saves time when ordering on our website and going through the checkout process. It also allows you to create a wish list, view orders, edit your address and other personal details.

Location of My Account links in the header section of every page:

Click on the My Account link and you will be asked to Login to an existing account or Register as a new user. Enter a valid email address, optionally click the "Subscribe to our newsletter" box (newsletter subscribers have access to news, sales, and discount codes) and then click the Register button. You will immediately receive (usually within just a few minutes) an email that allows you to create a password and confirm the creation of your account.

Some email services may inadvertently place this email into the users junk or spam folder. If you do not see the email, please check your junk or spam folder. If after a reasonable period of time you still have not received the account activation email, double-check that the correct email address was entered, and if an issue remains, please reach out to us by phone or through our Helpdesk.

One feature of the website is to provide the customer with order information including tracking numbers. The tracking numbers are found in your My Account dashboard on the website.

Once your order is received we begin processing the transaction. If we know of any shipping delays we reach out to the customer to advise them of the delay. Part of the processing process is to create the shipping label(s) and any additional documentation (for international shipments).

• If the items are in-stock at our location they will often ship the same day. Otherwise, the next business day.
• Drop-shipments from product manufactures vary on their shipment processing times. For most manufacturers they will process the order the same day. Others may take days to find their way out of their warehouses.
• We do have some product manufacturers that may have extended time frames for the shipping of their products. For example, is the item built-to-order? Is it a product that requires additional manufacturing after purchase (for example, applying the ceramic coating to a header set)? Or, is it just from a manufacturer that is behind on production due to logistics, materials, or questionable organizational skills? In these situations we will always advise the customer immediately of any delay and provide an expected ship date when known.

In all examples, the tracking numbers are posted to the order and will appear for the customer as soon as the shipping agency (UPS, USPS, FedEx, etc.) has taken possession of the package(s). You will be able to view these tracking numbers in your account dashboard for each order. The links are clickable so you can see the status of the shipment and expected delivery date.

The sort answer is yes.

If you live in a state where Century Performance Center (or one of our drop-shipping manufacturers) have met the requirements to charge and reports sales taxes, you will see a sales tax charge on your order.

Some Background

Sales taxes for online merchants has become a complex mess for everyone, and this is especially true for smaller companies such as ours. Each state has their own set of rules, qualifications, requirements, special tax districts, and percentages.

In years past sales taxes were collected from customers who had a physical address in the same state as the company who sold the products. If the company had multi-state or multi-region physical locations they were required to properly collect from each of these locations. If large enough to have multiple locations, these companies typically had the resources to have full-time staff to handle sales tax compliance.

A mostly ignored law used by many states placed the onus of sales tax compliance on the consumer. These laws had been in effect for many years. If the consumer purchased an item from out of their home state (consider early mail-order companies before the Internet), it was the consumers responsibility to report these purchases and pay the tax. Can you imagine how many consumers actually paid these taxes? If you guessed not too many, you are correct.

This all started to change with a few Supreme Court cases.

• Quill Corp. v. North Dakota, 504 U.S. 298 (1992)
• Direct Marketing Ass'n v. Brohl (2010)
• South Dakota v. Wayfair, Inc., 585 U.S. ___ (2018)

Some states that were losing tax revenue due to eCommerce and online ordering decided to fight for their claims of lost revenue.

There is not a national sales tax policy that simplifies sales tax registration, collection, and compliance. Each state, and in many cases each county and city, have their own specific taxes, special tax districts, assessments, and more. For example, a particular city may have eight (8) or more different sales tax requirements. a 0.001% and 5.0% there. Add them all up and end up with 8.00+% for customers who live in this one city.

With more than 11,000 different sales tax jurisdictions across the United States, compliance is very complex and becomes costly for small companies to administer. There is considerable paperwork and jumping through hoops to meet each state and locality's sales tax code.

Receipt of your order will depend upon a variety of considerations at the time the order is placed.

• In-stock availability
• In stock at our location or a drop-shipped item from the manufacturer
• Processing time
• Shipping method
• Shipment delivery location
• Weather or other natural or unnatural delays

We do our best to get our customers' orders into their possession as soon as possible.

We ship to most countries around the world. However, there are many countries we avoid for a variety of reasons, but the greatest consideration is security. To be honest, there are some countries that are simply not safe to ship to. The chance of fraud is so high that we simply avoid those countries or regions entirely.

The number of packages will wholly depend on what is included in the order.

We try and box together as many items into the least amount of packages as possible. This reduces material waste, shipping costs, and provides a small amount of environmental benefit.

If the order is shipping from multiple locations there will be additional packages with independent tracking numbers for each package or combination.

There are a variety of items on the website that are configured to provide volume discount pricing to the customer. Not all items are configured for volume pricing.

If you have a specific need, where the purchase of 10's, dozens, or hundreds of a particular product, please reach out to us by phone or on our HelpDesk.

If you have lost or misplaced your password, or simply need to change it for security reasons, there are three ways to achieve this.

1. Login to your account dashboard and click on the Change Password link
2. Go to the My Account page and click the "Lost your password?" link below the Log In button. (You can also go to the menu at the top of each page and click on "Lost Password" link under the My Account heading.)
3. Contact our support staff

We do not internally save any critical personal information such as credit card data. We do not have access to this data.

However, the customer does have the option to SAVE the credit card information to their account. This makes future purchases easier and faster.

Wait you said that you don't save credit card data, but the site offers saving of that data!

That is correct. If you select to store your credit card it is actually stored with credit card processing company and this data is of course, fully encrypted. We do not have access to it.

We want our customers to feel safe in trusting us with their business. It is wholly up to you whether you choose to save the credit card information or not. If you prefer the convenience, check the box to save the data. If you prefer to enter the credit card information each time, do not check the save box.

Login to your account dashboard and on the left side you will see the Addresses tab.

Click on the addresses tab, make any changes or additions to your address information and then be sure to click the save button.

We will periodically issue sales or discount codes for either particular items or entire orders.

Some will be posted directly on the website on either pages or popup boxes. Others will be found by those customers who have subscribed to our newsletter.

Free Ground shipping is available on orders over $250.00 and shipping destinations within the continental United States. This is also often referred as the Lower 48.

Crate engines and other products that cannot be shipped by common carrier and require truck freight will  have additional shipping costs associated with them, even if the order exceeds the $250.00 threshold.